Terms of Service

By signing up, accessing your account, or making an API request, you confirm that you have read these terms, you have authority to enter into them on behalf of any organisation you represent, and you agree to be bound by them. If you don't agree, stop using the service.

Transcribr converts audio and video files into transcripts using third-party speech-to-text models, optionally augments those transcripts with AI-generated artefacts (show notes, chat answers), and provides a dashboard and API for managing the result.

Service availability targets, accuracy ranges, and processing times described on our marketing pages are illustrative — they aren't binding service-level commitments unless we've agreed to them with you in a separate written contract.

You are responsible for the activity on your account, for maintaining the security of your sign-in credentials and any API keys you create, and for the contents of files you upload. Notify us immediately at security@transcribr.net if you suspect unauthorised access.

You must be at least 16 years old to use Transcribr. If you are using the service on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

Plan prices, included hours, and per-minute overage rates are listed on our pricing page. Prices are stated in US dollars. For Australian customers, GST may apply on top of the listed price; your invoice will reflect that.

Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time from your billing dashboard; the cancellation takes effect at the end of the current period and the bucket of hours included in that period remains available until then.

Pay-as-you-go top-ups are non-refundable except where required by the Australian Consumer Law (see Warranties & ACL) or where we've made an obvious billing error.

We may change pricing on at least 30 days' notice. Existing subscribers keep their current rate until the next renewal after the notice period.

Each subscription tier includes a monthly bucket of credit-seconds (e.g. Pro: 25 hours per month). Unused subscription credits roll over once: leftover credits at the end of a billing cycle remain available throughout the next cycle, and are extinguished at the start of the cycle after that.

Pay-as-you-go credits and free-tier grants do not expire.

Usage is debited first from the subscription bucket, then from the pay-as-you-go balance. Detailed accounting is available on your billing page.

You retain ownership of any audio, video, transcripts, and other content you upload or generate (“Your Content”). You grant Transcribr a worldwide, non-exclusive, royalty-free licence to host, store, transmit, and process Your Content solely for the purpose of providing the service to you.

You represent that you have the rights necessary to upload Your Content and to grant the licence above — for example, that you have consent from any other people whose voices appear in your recordings where consent is required by law in their jurisdiction (Australia generally requires the consent of all parties to a private conversation for recording).

We do not use Your Content to train AI models, and we contractually require our service providers to do the same. See the Privacy Policy for details.

You agree not to use the service to:

• upload content you do not have the legal right to process;
• upload content that violates Australian law, including the Telecommunications (Interception and Access) Act 1979 or state surveillance statutes;
• infringe third-party intellectual-property or privacy rights;
• attempt to reverse-engineer the service, evade rate limits, or abuse the free tier;
• distribute malware or attempt to compromise our infrastructure;
• resell the service without a written reseller agreement.

We may suspend or terminate accounts that breach acceptable use, with or without notice depending on severity.

To deliver the service we route data through third parties: a cloud-based speech-to-text provider, an LLM provider (via OpenRouter) for AI features, Stripe for payments, Resend for email, Cloudflare R2 for storage, and Vercel for hosting. Each operates under their own terms; we vet them and contract with them on terms consistent with the privacy commitments in this agreement.

Outages or errors at these providers may affect the service. We accept no liability for downtime caused by a third-party provider beyond the protections offered by the Australian Consumer Law.

The Transcribr name, logo, marketing site, software, and documentation are owned by us or our licensors and are protected under Australian and international copyright and trade-mark laws. These terms grant you a limited, non-exclusive, non-transferable licence to use the service for your own internal purposes; nothing here transfers any intellectual-property rights to you.

You may terminate your account at any time from the billing page or by emailing us. We may terminate or suspend your account on notice for material breach of these terms, or immediately for conduct that risks harm to other users, our infrastructure, or our business.

On termination we will delete your account and content within 30 days, subject to any retention obligations imposed by law (such as financial records).

We provide the service “as is”. To the maximum extent permitted by law, we disclaim all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

Australian Consumer Law.If you are a “consumer” within the meaning of the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), you have certain non-excludable rights in relation to the supply of services, including guarantees that services will be rendered with due care and skill, will be fit for purpose, and will be supplied within a reasonable time. Nothing in these terms excludes, restricts, or modifies those consumer guarantees. Where a consumer guarantee is breached, our liability is limited (where the law permits) to one of: re-supplying the service, paying the cost of re-supplying the service, or refunding the relevant fees.

Subject to section 11 and any non-excludable rights you may have under the Australian Consumer Law:

• Neither party is liable to the other for any indirect, special, incidental, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data, even if advised of the possibility.
• Our total aggregate liability arising out of or related to these terms or your use of the service is limited to the greater of (a) the fees you paid us in the twelve months preceding the event giving rise to the claim, or (b) AUD $200.

Some jurisdictions don't allow some of the limitations above; in those jurisdictions, the limitations apply to the maximum extent permitted by law.

You agree to indemnify and hold harmless Transcribr, our employees, and our directors from any third-party claim, action, or expense arising out of (a) Your Content, (b) your breach of these terms, or (c) your violation of any law or third-party right. We will notify you promptly of any such claim and reasonably co-operate in your defence.

We may amend these terms from time to time. Material changes will be communicated by email to your account contact and surfaced inside the app at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the revised terms.

These terms are governed by the laws of New South Wales, Australia. You and Transcribr submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts hearing appeals from them.

Before commencing legal proceedings, the parties will attempt in good faith to resolve any dispute through written correspondence and, if needed, mediation through a body such as the Resolution Institute. This clause does not prevent either party from seeking urgent injunctive relief.

These terms (together with our Privacy Policy and any DPA we've signed) form the entire agreement between you and Transcribr in relation to the service. If any provision is held unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver of it. You may not assign these terms without our prior written consent; we may assign them in connection with a merger or sale of our business on equivalent terms.